Patient Experiences

General Information

General Instructions

We try and maintain an atmosphere of absolute cleanliness and tranquility for your speedy recovery. A clean and hygienic environment is essential for the well being of our patients, and our team of trained personnel strives to maintain this. Our efforts need to be supplemented by you and by your visitors.

It is important, therefore, that you and your visitors strictly observe the following rules in the interest of your well-being:

  • Smoking is strictly prohibited throughout the hospital.
  • Consumption of alcohol is strictly prohibited, in the hospital

Patient Rights and responsibilities

We try and maintain an atmosphere of absolute cleanliness and tranquility for your speedy recovery. A clean and hygienic environment is essential for the well being of our patients, and our team of trained personnel strives to maintain this. Our efforts need to be supplemented by you and by your visitors.

It is important, therefore, that you and your visitors strictly observe the following rules in the interest of your well-being:

Patient and family rights

  • To Receive High Quality Care Appropriate To The Patients Needs And Consistent With The Scope Of The Hospital.
  • To Receive Considerate Care Regardless Of Race Gender, Ethnicity, Religious Beliefs Or Age.
  • To Know The Name Of The Physician Who Has The Primary Responsibility For Co-ordinating Care.
  • To Receive Information About The Illness, Treatment And Prognosis And To Have Any Questions Answered.
  • As And When Appropriate, To Be Educated About The Medication, Diet, Prevention And Other Aspects Of The Disease Process, Including Unanticipated Outcome.
  • To Be Provided With Privacy And Confidentiality During Examination Or Treatment.
  • The Patient Is Assured Of The Confidential Treatment Of Medical Records And Has The Opportunity To Approve Or Refuse The Release Of Such Information.
  • To Receive Counseling Regarding The Estimated Cost Of Treatment And Payment Schedule At The Time Of Admission, As Well As Subsequently.
  • The Patient Can Request A Second Opinion About The Diagnosis Or Treatment Plan.
  • The Patient Can Refuse A Recommended Treatment To The Extent Permitted By Law And Be Informed About The Medical Consequences Of The Refusal.
  • In Case A Transfer To Another Facility Is Required To Be Provided Complete Explanation Including Alternatives To The Transfer.
  • To Be Informed And Be Asked If The Patient Wishes To Participate In Medical Research When It Is Being Conducted At The Hospital.
  • To Be Able To Lodge A Complaint And Be Made Aware Of The Process Of Redressal.

Patient and family responsibilities

  • Responsibility for providing accurate and complete information about medical problems, past illnesses, hospitalizations, medications, pain and other matters relating to their health.
  • Responsibility for following the treatment plan recommended by those responsible for their care.
  • Responsibility for their actions if they refuse treatment or do not follow the health care team's instructions.
  • Responsibility for seeing that their bills are paid as promptly as possible and following hospital rules and regulations.
  • Ask questions about treatment, risks and tests.
  • Report any changes in your condition to your health care provider.
  • Pay for health services not covered by insurance.